For businesses in today’s day and age, companies are always looking for new ways to reach out to their customers. Many businesses have completely switched to social media, and are also trying to find ways to call their customers easier. For example, let’s say that a business owner only has one phone in their office. Unfortunately, they’re restricted to that workspace because they might just miss an important call.
How can you better manage reaching out to your customers? With that said, VoIP is one of the best ways to reach out to customers. Known as Voice over Internet Protocol, A method that allows you to make calls over the Internet instead of traditional business phone, why is it important? Why have so many businesses invested in it? Overall, here are a few things to consider, and some important advice you could use if you haven’t used VoIP before.
#1. Cheaper Calls
First of all, one problem businesses have with calling customers, is that the costs can be quite expensive. In the long run, your business bills rack up, and keeping in touch with your customers just becomes more of hassle than anything else. Fortunately, though, it should be noted the VoIP is much cheaper to use than when calling customers with a traditional business phone. The reason why, is because VoIP is tied to the Internet. Whenever you make a call, the cost will simply go to your Internet bill, as opposed to your traditional business expenses. On top of that, with VoIP, remember that you can also make calls using Skype as well. Depending on the calls you do, Skype is generally free. There are plenty of other reasons businesses use VoIP, but this is one of the main ones.
#2. Versatile Customer Calls
However, one of the biggest benefits of using Voice over Internet Protocol for your business, is that it becomes much easier to keep in touch with your customers. On top of that, with VoIP, you can call your customers from anywhere as well, and aren’t limited to calls from the office. First of all, you should be sure to assign a virtual number to all your calls. By assigning this Internet number, you can also set the number to ring on your cellphone. That way, you aren’t restricted to having to stay at your computer or office the entire time. If a customer calls you and you’re not at the desk, for example, your cellphone will still ring. Even if you’re traveling and not in the workplace, you no longer have to worry about missing a single call from your customers. See how versatile the workplace can be with VoIP?
If you’re concerned with remaining consistent with your messaging and scripts if you are using VoIP with a distributed workforce, then I’d recommend using a software that can audit and maintain consistency among your workforce. There are multiple solutions for this, but a great one is IntouchInsight.
Overall, not only is it cheaper, but it also provides a more mobile business experience. Why else should your business consider it?
#3. Video Conferencing
Lastly, another benefit of VoIP for your organization, is that it allows for stronger collaboration among those in the workplace. This is especially true when it comes to video conferencing. After all, with VoIP, everyone in the workplace can be on the same network. For example, let’s say that Skype is one of your main communication tool, and there’s also a virtual number assigned to that. Not only can your coworkers contact you at anytime, but it’s also much easier to check their progress when working on projects. After all, with being on the same network, there’s no getting up from your desk and having to ask questions. All that needs to be done is conversing through chat.